Synapse Cyber ("we," "us," or "our") operates the website synapsecyber.com (the "Site") and provides dark web assessment services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our Services.
By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.
Information We Collect
Information you provide to us:
- Contact information: name, email address, phone number, and company name when you fill out a contact form, partner application, or purchase an assessment
- Payment information: credit card and billing details processed securely through Stripe. We do not store your full credit card number on our servers.
- Domain information: your company's email domain (e.g., yourcompany.com) that you submit for a Dark Web Assessment
- Communications: any messages, questions, or feedback you send us through forms, email, or phone
Information collected automatically:
- Usage data: pages visited, time spent on pages, links clicked, and referring URLs
- Device information: browser type, operating system, screen resolution, and IP address
- Cookies and similar technologies: we use cookies to improve site functionality and analyze traffic. See "Cookies" below.
How We Use Your Information
We use the information we collect to:
- Deliver our Dark Web Assessment services and provide your assessment report
- Process your payment through Stripe
- Respond to your inquiries, support requests, and partner applications
- Send you transaction-related communications (purchase confirmations, assessment results)
- Improve our Site, Services, and customer experience
- Comply with legal obligations
We do not sell your personal information to third parties.
Dark Web Assessment Data
When you purchase a Dark Web Assessment, we scan publicly accessible dark web sources for compromised credentials and data tied to the domain you provide. Important points about this data:
- We scan for credentials associated with your domain — we do not access, store, or copy any actual passwords
- Assessment results are delivered to the email address associated with your purchase
- We do not access your internal systems, networks, email servers, or employee accounts
- Assessment reports contain information that was already publicly available on the dark web prior to our scan
How We Share Your Information
We may share your information with:
- Payment processors: Stripe processes all payments on our behalf. Stripe's privacy policy governs their handling of your payment data (stripe.com/privacy).
- Service providers: third-party tools that help us operate our Site and Services (analytics, email delivery, hosting). These providers are contractually required to protect your information.
- Legal compliance: we may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.
Cookies
Our Site uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Improve site performance
You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (SSL/TLS), secure payment processing through Stripe, and access controls on our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our Services, fulfill the purposes described in this policy, and comply with legal obligations. You may request deletion of your personal information by contacting us at the address below.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, contact us at info@synapsecyber.com.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Synapse Cyber
Tampa, FL
Email: info@synapsecyber.com